NOTICE OF POLICY CHANGE: MISSED / NON-ATTENDED APPOINTMENTS

Effective 1 August 2024, we reserve the right to charge for appointments that are not attended, if you have not cancelled without a minimum of 1 hour notice.

We have observed a significant number of patients booking appointments and subsequently failing to attend. Given the existing shortage of doctors and the current wait time of 1-3 weeks for available appointments, this policy aims to encourage timely cancellations. This will enable other patients to utilise these slots and ensure more efficient use of our healthcare resources.

To notify please call reception 09 837 0740 or email reception@ratanui.co.nz. Alternatively, if you cannot get through, please phone the Ratanui mobile 021 0896 4606 (for urgent calls only)