Instructions for Patient Portal
Patient Portal
Please see the Patient Portal Tab.
Please complete Consent form. Once we receive your form, you will be sent a one off invoice for $20 for administration and future support for the portal.
You will be able to access your patient details, results, repeat prescriptions and make appointment bookings (there will be a gradual release of aviallable appointments when available.
Our Patient Portal is now live. Find the page here
Find the Patient Portal instructions here
Consult Fee Increase 9/9/24
We wish to inform you of a change in our consultation fees. Effective immediately, our standard consultation fee will increase from $19.50 to $29.50.
Please note that holders of the Community Services Card will continue to receive the reduced fee of $19.50. To apply this discount, kindly present your card to our receptionist upon arrival.
This fee adjustment is in line with government regulations, which had not approved an increase for the past six years. Although the government allowed the adjustment starting August 1, 2024, we have delayed implementing it until now. Unfortunately, we can no longer maintain our current services at the previous rates.
Despite efforts to avoid this increase, rising costs and insufficient government funding have left us with no choice.
Government funding for General Practice has not kept pace with inflation for nearly 20 years, despite reports recommending significant increases. The funding model, based on outdated assumptions, covers only 65% of our income, leaving us underfunded for the care we provide. Medical inflation is double the rate of regular inflation, yet government funding increased by only 4.8% last year, while our costs rose by over 9%.
Costs such as rent, IT, medical supplies, and staff wages have all increased dramatically. Yet, we are restricted by the government from raising fees enough to cover these shortfalls. We are also unable to charge more for certain patient groups, which places additional pressure on others. As a result, we must increase fees and cut some services to remain viable.
Staff shortages are worsening, with long wait times and difficulties replacing GPs. Half of New Zealand's GPs will retire in the next decade, and current funding levels do not attract or retain enough new doctors. Appointments are also limited due to the growing administrative burden on GPs, much of which remains unpaid.
General Practice is at a crisis point. Without proper funding, the future of healthcare in New Zealand is in jeopardy. We urge you to direct your concerns to the Minister of Health and your local MP, as these decisions are out of our control. We deeply regret the impact this has on you and your family.
We appreciate your understanding and continued support.
Missed or Not Attended Appointments
NOTICE OF POLICY CHANGE: MISSED / NON-ATTENDED APPOINTMENTS
Effective 1 August 2024, we reserve the right to charge for appointments that are not attended, if you have not cancelled without a minimum of 1 hour notice.
We have observed a significant number of patients booking appointments and subsequently failing to attend. Given the existing shortage of doctors and the current wait time of 1-3 weeks for available appointments, this policy aims to encourage timely cancellations. This will enable other patients to utilise these slots and ensure more efficient use of our healthcare resources.
To notify please call reception 09 837 0740 or email reception@ratanui.co.nz. Alternatively, if you cannot get through, please phone the Ratanui mobile 021 0896 4606 (for urgent calls only)
Patient Portal is now available.
Facsimile - Fax
We no longer have the facility to fax. Please use email addresses in contacts.
Referral Administration Fee
Flu Vaccinations
Flu Vaccines are available from 1 April 2023. Booking appointments are open now to book in advance.
See information on Home page and Services page
COVID-19 Protocols
All patients are screened at reception when arrived. Our doctors may see patients face to face with cold-flu or virus symptoms in the outside cabin. Some consultations can be virtual/phone consults (normal consult fee applies) and our doctors will advise patients if they need to come into the clinic for a face-to-face consult. If you have cold/flu symptom, on arrival to clinic, please phone reception to advise that you have arrived, and wait in the car until the doctor/nurse calls you to enter the clinic. Face masks must be worn.
We are are able to do RAT testing. Casual patients must phone to register first. For COVID-19 testing, phone on arrival ph 09 837 0740 or 021 08964606.
Monday-Friday between 10.30am-12pm and 2.00pm-5pm
Child Immunisations are available for patients without symptoms. Call on arrival and a nurse will invite you into the clinic.
Our doctors can organise prescriptions and have them emailed to your pharmacy of choice (fees Apply).
Please maintain and follow our infection control procedures for Health and Safety and risks of infection to our doctors, nurses, staff and patients. Mask wearing and maintaining 2 metre distancing is advised.
CORONAVIRUS - COVID 19
CORONAVIRUS HELPLINE 0800 358 5453. If you are using an international SIM, call +64 9 358 5453
(24/7 - 7 days/week (Interpreters available)
HEALTHLINE 0800 611 116
Free government helpline on 0800 779 997 (8am–1am 7 days a week)
Ratanui 09 837 0740 Ratanui Mobile 021 0896 4606
DO NOT ENTER THE CLINIC
If you suspect you have symptoms of coronavirus, been exposed to a close physical contact of a confirmed case or returned from overseas in the last 14 days, please advise reception.
Advise your mobile contact details and number plate of your car.
PLEASE DO NOT ENTER THE CLINIC / STAY IN YOUR CAR AND WAIT IN THE BACK CARPARK
Help protect other patients and our staff if you have a respiratory illness (symptoms can include fever, sneezing, cough, shortness of breath, breathing difficulties)
OUR DOCTORS / NURSES WILL ASSESS AND SUPPORT YOU
Phone CORONAVIRUS HELPLINE 0800 358 5453 or Healthline 0800 611 116
Ring the Helpline or Healthline for advice
Ratanui 09 837 0740 or 021 0896 4606 for advice before coming into the clinic.
Ministry of Health n-Coronavirus (2019-nCoV)
Auckland Regional Public Health
For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453 for international SIMS.
Please register your details with Healthline within 24 hours of arrival.
Registering your details
Please register your details with Healthline while in New Zealand. This must include your personal mobile number. We are doing this to provide you with health support while you are in New Zealand.
Call 0800 358 5453 to register.
If you are using an international SIM, call +64 9 358 5453
Self-isolation guidance for COVID infected patients
Self-isolation is an effective precautionary measure to protect those around you – your family, friends, colleagues – from contracting COVID-19. It means taking simple, common-sense steps to avoid close contact with other people as much as possible, like you would with the seasonal flu virus. Taking these measures will help protect you, your family.
As much as possible, you should limit your contact with people. You should avoid having visitors to your home.
If you are in a home where the others who live with you haven’t travelled or been in close contact with a confirmed case of COVID-19, you should minimise close contact with them by avoiding situations where you have face-to-face contact closer than 2 metres for more than 15 minutes.
You should not share dishes, drinking glasses, cups, eating utensils, towels, pillows or other items with other people in your home. After using these items, you should wash them thoroughly with soap and water, place them in the dishwasher for cleaning or wash them in your washing machine.
To keep you and others safe, you should isolate yourself from other people for 5 days.
