How to order

You may order a prescription online, by phone (09 837 0740 Option 2) or email (scripts@ratanui.co.nz)

Please allow 1-2 working days for your prescription to be actioned and a minimum of 24 hours when ordering your repeat prescription. It is usually ready by 2.30pm the following day.

Please be specific stating each drug name and quantity required. Vague requests such as “just a repeat of my medications” can not be accepted.

Repeat prescriptions are $16 for adults. (Increase to $16 from 1 April 2023)
There may be additional charges for extra services. See here for details.

Additional charges:
Same day prescriptions incur a $6.00 surcharge.
Emailed prescriptions to your pharmacy of choice incur a $22 charge. (from 1 April 2023)

Note: If you have not been assessed by your GP for six months or more, and depending on your type
of medication, your GP/Nurse may request for you to make an appointment before they can prescribe your repeat medication.

You may request repeat prescriptions via the phone. Please call 09 837 0740 and press Option 2 when prompted.

If a nurse is currently on a call, you may leave a message.

Please provide your full name, folder number, date of birth, phone number and exact name and type, dose and quantity of the medication, that you need.

Please be specific. Vague requests such as “just a repeat of my medications” can not be accepted.

Answerphone messages are checked daily. We will not phone back to confirm prescription orders on the answerphone.

SMS text will be sent to patients to notify when prescription is ready to be collected.

We are also able to email prescriptions to your local pharmacy. Please include the name and address of your pharmacy. This may carry an additional charge. Patients requesting for prescriptions to be sent to pharmacy directly, are also notified by email/SMS text when their prescription has been sent to pharmacy of choice.

All prescriptions will now be invoiced when the prescription has been done (not at collection).

Prescriptions can be requested by email to: scripts@ratanui.co.nz

Please include your full name, date of birth, pack number and the exact names and quantities of the medications that you need.

Please be specific. Vague requests such as “just a repeat of my medications” can not be accepted.

We are also able to fax/email prescriptions to your local pharmacy. Please include the name and address of your pharmacy. This may carry an additional charge.

You can also repeat prescriptions by filling in this form below.

We are also able to fax/email prescriptions to your local pharmacy. Please include the name and address of your pharmacy. This may carry an additional charge.