Please call us first to advise us if you have a cough, runny nose, sore throat, fever, shortness of breath or flu-like illness.
NO WALK IN CONSULTATIONS (MON-FRI)
This applies to Doctors and Nurses and Phone Nurse - by appointment only
Due to doctor shortages, patients are not able to see a doctor without an appointment. Please phone or see reception to book
However we can prioritise and get a nurse to check patients with chest pain, shortness of breath, unwell children under 5, elderly and wound. Our our nurses may refer for you to attend Whitecross or Waitakere Hospital if we cannot fit you in with a doctor.
If your concern is life threatening, please ring 111. If urgent please attend Whitecross or the Emergency Department at Waitakere Hospital.
All patients coming into clinic, are strongly encouraged to wear a mask. If you have respiratory or flu symptoms, coughs, sore throat, shortness of breath, please do not come into the clinic. Respiratory patients may be asked by reception or nurses to do a RAT test, to check if they are Covid negative before coming into the clinic. You may be asked to wait in your car and wait for the doctor to call you to be seen. Phone reception on 09 837 0740 to 021 0896 4606 and wait in your car until a doctor or nurse, calls you.
Please confirm your mobile number and car number plate.
(Our doctors call with an unidentified number - please do not block unknown numbers to receive the call)
APPOINTMENTS
We are unable to give clinical advice or make appointments via email.
A walk in service to see a doctor is not available.
Book on Day Acute /Respiratory Clinics by appointment from 8.00am.
A limited number of appointments are available for Respiratory/COVID-19 assessments and urgent needs.
Doctors can see patients or virtually, if preferred (usual fees apply), but there are limitations to what be be possible with a virtual consultations.
Appointments are available from 8.30am to 5.00pm. When asking for an appointment. Please advise us if your need is urgent or complex so the appropriate time may be arranged.
Nurses are available from 8.30am to 5.00pm.
The reception staff are on duty Monday to Friday, 8.00am to 6.00pm.
Prescription requests can be made online: request a script here.
AFTER HOURS CARE
Ratanui Medical Saturday clinics are walk-in clinics from 9am-12pm (last entry is at 11.45am) and phones are not answered on Saturdays. For urgent calls, please ring mobile 021 0896 4606. We may have to close clinic earlier if there are too many patients waiting. Please see the nurse if it is urgent.
Please do not phone for appointments, request results or scripts, etc. outside of business hours or on Saturdays. Prescriptions can be requested by email, or leave a message on the nurse answerphone. These will not be processed for up to 2 working days.
WhiteCross has been established to provide an after hours service for you.
It is open 24 hours and is located at 131 Lincoln Road, Henderson. Ph (09) 836 3336
For clinical advice phone: Healthline 0800 611 116
Phone calls are diverted to WhiteCross after business hours and on weekends for urgent medical care. (They are not an answering service for Ratanui Medical and are for after hours medical care only).
Waitakere Hospital has an emergency department that is currently open - 24 hours - 7 days each week.
Ambulance Emergency Dial 111
